FAQs
Shipping
We offer free shipping on all US orders over $80. Use code FREESHIP at checkout.
Orders are typically shipped within 24-48 hours from our warehouse in Miami, FL.
At the moment we only ship internationally from our Italian site. Visit us at www.rocketbaby.it for more information.
Returns & Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at rocketbaby@rocketbaby.com. Please note that returns will need to be sent to the following address: RocketBaby Fulfillment Hub, 11400 NW 34th Street, Miami, FL, 33178. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at rocketbaby@rocketbaby.com.